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Locksmiths North West is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains how we collect, use and protect information when you visit our website, contact us or use our locksmith services.
We may collect personal information when you contact us, request a quotation, make an enquiry or use our services. This may include:
Your name
Telephone number
Email address
Home, business or service address
Vehicle details where relevant to an auto locksmith service
Information you provide within an enquiry or contact form
Details relating to the locksmith service you require
Technical information relating to your use of our website, such as your IP address, browser type and device information
We only collect information that is reasonably necessary to deal with your enquiry, provide our services, operate our website or meet our legal obligations.
We may use your personal information to:
Respond to enquiries and quotation requests
Arrange and provide locksmith services
Contact you regarding a booking or service request
Process and maintain records of work carried out
Deal with payments and accounting requirements
Improve the operation and security of our website
Prevent fraud, misuse or unlawful activity
Comply with legal and regulatory obligations
We will not sell your personal information to third parties.
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in operating and protecting our business.
Where processing relies on your consent, you may withdraw that consent at any time.
We do not routinely disclose your personal information to third parties.
Where necessary, information may be shared with trusted service providers that help us operate our business, such as website hosting providers, IT providers, payment processors, accountants or other professional advisers.
We may also disclose information where required by law, to prevent or investigate fraud or criminal activity, or where necessary to establish, exercise or defend legal claims.
Third parties processing personal information on our behalf are expected to handle that information securely and only for the purposes for which it has been provided.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Although we take appropriate precautions, no website or electronic communication system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and regulatory requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete or dispose of it where appropriate.
Depending on the circumstances, UK data protection law provides you with rights relating to your personal information. These may include the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is processed
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing is based on consent
If you would like to exercise any of these rights, please contact Locksmiths North West using the contact details provided on our website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with the way your personal information has been handled.
Cookies are small files that websites can place on your computer, smartphone or other device when you visit them.
They are commonly used to enable websites to function correctly, remember preferences, improve security and provide information about how visitors use a website.
Our website may use cookies and similar technologies for purposes including:
Strictly Necessary Cookies
These cookies are required for the website to operate correctly and may be used for functions such as security, website functionality and remembering privacy preferences.
Where these technologies are strictly necessary to provide the website or a service requested by you, they may be used without requiring your consent.
Analytics Cookies
Where enabled, analytics technologies may be used to help us understand how visitors interact with our website, such as which pages are visited and how visitors navigate through the site.
Where consent is required, these technologies will only be activated after you have provided the appropriate consent.
Functional Cookies
Functional cookies may be used to provide additional website features or remember choices you have made.
Marketing Cookies
If advertising or marketing technologies are used on the website, they may be used to understand the effectiveness of advertising or deliver more relevant advertising.
Where consent is required, marketing technologies will not be activated unless you choose to accept them.
Some website functionality may be provided by third-party services. These services may use cookies or similar technologies when their content or functionality is loaded.
Where applicable, non-essential third-party technologies will be subject to the consent choices available through our website.
Where our website uses non-essential cookies or similar technologies requiring consent, you will be given the opportunity to accept or reject them through the website’s cookie controls.
You can change your cookie preferences where the website provides this facility.
You can also control and delete cookies through your web browser. Most browsers allow you to view stored cookies, delete cookies, block certain cookies or prevent websites from storing cookies.
Please be aware that disabling strictly necessary cookies may affect the operation of certain parts of a website.
We may update this Privacy & Cookie Policy occasionally to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page and the date at the top of the policy will be amended.
If you have any questions about this Privacy & Cookie Policy, how we use your personal information or would like to exercise your data protection rights, please contact:
Locksmiths North West
Please use the contact details provided on our website.
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